Public facing profile pages not loading

Incident Report for Experience Management Platform

Resolved

The incident has been resolved. We confirm that profile pages are loading normally.
Posted Feb 23, 2023 - 13:05 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 23, 2023 - 12:31 EST

Investigating

At approx. 10 am EST on Feb 23 2023 we identified that public facing profile pages for agents and tiers are loading slowly or not at all.

Our teams are investigating and working on a solution.

User and Manager logins are working. Survey taker is working. Email notifications are working.
Posted Feb 23, 2023 - 12:31 EST
This incident affected: XMP (Login), PRO (Search), and API (Data).