Status: Resolved
Region Tier Managers were unable to see Branch users in the Users tab of Hierarchy.
Region Tier Managers were unable to see Branch users in the Users tab of Hierarchy, and therefore could not perform edit actions on them. However, these users could be seen under the Hierarchy tab for their respective branches.
This incident spanned from ~March 16, 2022 at 1 AM EST to ~March 17, 2022 at 12:30 AM EST.
Region Tier Managers could not see and, therefore, take profile and permission actions on Branch users within the respective Region which they managed.
The temporary loss of visibility in the Users tab was caused by an unterminated string in the code.
Code updates have been made and deployed on March 17th, 2022.
No follow up actions at this time. Some Region Managers may need to log out and log back in to see users.